Cancellations, Complaints, Refunds and Returns

COMPLAINTS & CANCELLATIONS

Please contact us first if you are not happy with your order/purchase. If you wish to cancel your order, request a refund or make a complaint for any other reason, then you must contact us as soon as possible. We will respond within 48 hours.

We will need to know:

Your name
Your email address
The name of the person or organisation who placed the order (if different)
Your invoice/order number
What has gone wrong
How you would like us to respond

RETURNS & REFUNDS

If you receive your order and are not satisfied for any reason, you can return your manuals or books for a refund within 14 days of receiving your order, undamaged and in the original packaging. You will need to pay for the return shipping costs and we should receive the book/s within a further 14 days. The return address can be found on your original packaging - please contact us if necessary.

If you are requesting a refund for an online training or online self help course, then the online account must not have been accessed (and the manual/book must be returned as above).

We will refund your payment via your original payment method within 14 days (normally much sooner!) of receiving the manuals/books.

CONTACT

If you have any questions or concerns, please contact us using our Contact form:
www.thedecider.org.uk/contact/

About The Decider Limited

The Decider Limited, Guernsey Registered Company number 64654

Registered Address: Stonington, Le Grand Douit, St Sampson, GUERNSEY GY2 4WG