Refunds & Cancellations

REFUNDS - RETURNS - CANCELLATIONS

Please contact us first if you are not happy with your order/purchase. If you wish to cancel your order or request a refund, then you must contact us as soon as possible.

If you receive your order and are not satisfied for any reason, you can return your manuals or books for a refund within 14 days of receiving your order, undamaged and in the original packaging. You will need to pay for the return shipping costs and we should receive the book/s within a further 14 days.  The return address can be found on your original packaging - please contact us if necessary.

If you are requesting a refund for an online training or online self help course, then the online account must not have been accessed (and the manual/book must be returned as above).

We will refund your payment via your original payment method within 14 days (normally much sooner!) of receiving the manuals/books.

If you have any questions or concerns, please contact us using our Contact form: www.thedecider.org.uk/contact/

This document was last updated 6 August 2024

About The Decider Limited

The Decider Limited, Guernsey Registered Company number 64654

Registered address:  Stonington, Le Grand Douit, St Sampson, GUERNSEY GY2 4WG